Subscription through Google Play – Android:
If you’ve subscribed to PICASOTV App using your Google Play Store, there are two ways you can request a refund:
- If it’s been less than 48 hours since you were charged, you can request a refund directly from Google by following the instructions found here.
- If it’s been more than 48 hours since you were charged and less than 10 days of the transaction date, please follow the next steps:
- Get Google Play order number (ex: GPA.1234-5678-9012-34567). You can find this number in your Google Play account here.
- Send us an email to firstname.lastname@example.org with the Subject “Refund”, include your GooglePlay Number and the email with which you made the purchase. Note: Refund requests may only be accepted if requested within 10 days of the transaction date.